Privacy Policy

Effective Date: 28/06/2025

Introduction & Scope

Welcome to Venticano! We’re committed to protecting your privacy and being transparent about how we handle your personal information.

This Privacy Policy applies to Venticano and governs how we collect, use, and protect your personal data when you visit or use www.venticano.com. By using our website, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you interact with our website, you may choose to provide us with information such as:

  • Contact details: Name, email address, phone number
  • Account information: Username, password, profile preferences
  • Payment information: Credit card details, billing address (processed securely through third-party payment processors)
  • Communication data: Messages you send us, newsletter subscriptions, survey responses
  • Travel preferences: Destination interests, travel dates, accommodation preferences

Information We Collect Automatically

When you visit www.venticano.com, we automatically collect certain information through cookies and similar technologies:

  • Device information: Browser type, operating system, device model
  • Usage data: Pages visited, time spent on site, click patterns, referral sources
  • Technical data: IP address, location data (general geographic area), session information
  • Analytics data: Website performance metrics, user behavior patterns

How We Use Your Information

We use your personal information to:

  • Provide our services: Deliver travel content, recommendations, and website functionality
  • Personalize your experience: Show relevant content and travel suggestions based on your interests
  • Process transactions: Handle bookings, payments, and customer service requests
  • Communicate with you: Send newsletters, respond to inquiries, provide customer support
  • Improve our website: Analyze usage patterns to enhance user experience and content quality
  • Marketing purposes: Share travel deals, destination guides, and relevant offers (with your consent)
  • Legal compliance: Meet regulatory requirements and protect our legal interests

Cookies & Tracking Technologies

We use several types of cookies and tracking technologies:

Types of Cookies

  • Necessary cookies: Essential for website functionality and security
  • Performance cookies: Help us understand how visitors use our site through analytics
  • Functionality cookies: Remember your preferences and personalize your experience
  • Advertising cookies: Deliver relevant ads and measure campaign effectiveness

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete existing cookies
  • Block cookies from specific websites
  • Set preferences for different types of cookies

Note that disabling certain cookies may affect your ability to use some features of our website.

Third-Party Sharing

We may share your information with trusted partners in the following circumstances:

Service Providers

  • Booking platforms: Hotels, airlines, and tour operators to process your reservations
  • Payment processors: Secure payment handling (we don’t store your full payment details)
  • Email services: Newsletter delivery and marketing communications
  • Analytics providers: Google Analytics and similar services to understand website usage

Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We never sell your personal information to third parties for their marketing purposes.

User Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

Your Rights Include

  • Access: Request a copy of the personal data we hold about you
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data (right to be forgotten)
  • Restriction: Limit how we process your information
  • Data portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications at any time

How to Exercise Your Rights

To exercise any of these rights, please contact us at sam@venticano.com. We’ll respond to your request within 30 days.

You can also:

  • Unsubscribe from emails using the link in any newsletter
  • Adjust cookie preferences through your browser settings
  • Update your account information directly on our website

Data Retention

We retain your personal information for different periods depending on the type of data:

  • Newsletter subscriptions: Until you unsubscribe or request deletion
  • Booking and transaction records: Up to 7 years for legal and accounting purposes
  • Analytics and usage data: Up to 26 months in anonymized form
  • Account information: Until you request account deletion
  • Communication records: Up to 3 years for customer service purposes

Security Measures

We take the security of your personal information seriously and implement appropriate technical and organizational measures:

Technical Safeguards

  • HTTPS encryption: All data transmitted to and from our website is encrypted
  • Secure servers: Your data is stored on secure, regularly updated servers
  • Access controls: Limited access to personal data on a need-to-know basis
  • Regular security audits: Ongoing monitoring and testing of our security systems

Organizational Measures

  • Staff training: Regular privacy and security training for our team
  • Privacy by design: Security considerations built into all our processes
  • Incident response: Procedures in place to handle any potential data breaches

While we implement strong security measures, no system is 100% secure. We cannot guarantee absolute security of your information.

International Transfers

Your personal information may be transferred to and processed in countries outside your home country, including the United States and European Union.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses: EU-approved contracts that ensure data protection
  • Adequacy decisions: Transfers to countries deemed adequate by relevant authorities
  • Your consent: Where required by law

Children’s Privacy

Venticano is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at sam@venticano.com. We will promptly delete any such information from our systems.

For users between 16-18 years old, we recommend obtaining parental guidance before using our services or providing personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When we make significant changes, we will:

  • Post the updated policy on this page with a new effective date
  • Notify you via email if you’ve subscribed to our communications
  • Provide notice on our website homepage

Your continued use of www.venticano.com after any changes constitutes acceptance of the updated policy.

Contact Information

We’re here to help with any questions or concerns about your privacy and this policy.

Email: sam@venticano.com

Subject Line: Privacy Policy Inquiry

Please allow up to 30 days for us to respond to privacy-related requests. We’re committed to addressing your concerns promptly and transparently.

Thank you for trusting Venticano with your personal information. Your privacy matters to us, and we’re committed to protecting it while helping you discover amazing travel experiences.